Remote Play Support

Get remote support for your computers and mobile devices — whenever you need it.

TeamViewer QuickSupport was designed for exactly that: quick support.

Remote Play Supported Games

Once you set up QuickSupport on your computer or mobile device, you can receive tech support at a moment’s notice. QuickSupport enables a support technician to remotely access, remotely control, and remotely view your computer or mobile device for fast troubleshooting.

PS Remote Play is a free to use feature on all PS4 and PS5 consoles. All you need is: Your PS5 or PS5 Digital Edition, PS4 or PS4 Pro 1 connected to your home wired broadband network. A compatible device — also connected to your network. Set up remote play If you’re still having trouble, try these solutions: Check the Xbox status, which can be done in the Xbox app. Go to the Profile tab and select the Settings icon, then select Support & feedback Xbox status. Press the Xbox button  on your controller to open the guide. Go to Profile & system Settings Devices & connections Remote features. Check the box to enable remote features. Under Power mode, select Instant-on. To start Remote Play while your PS4 console is in rest mode, select Settings Power Save Settings Set Features Available in Rest Mode. Then select the checkboxes for Stay Connected to the Internet and Enable Turning on PS4 from Network.

*TeamViewer strongly recommends only accepting connection requests from people you know and trust.

For Computers: the TeamViewer QuickSupport Application

Your help desk provider will send you a personal link to the QuickSupport application. Clicking the link will add the QuickSupport application to your desktop screen for easy access. Then, you can double click the application to get assistance from your help desk provider at any time.

Steps

Work with your trusted help desk provider to obtain your personal QuickSupport link
On your computer’s desktop, open the QuickSupport app
Your help desk provider will request a remote connection
When you accept the connection, the remote session will begin

Because TeamViewer QuickSupport is an application that runs only when needed, it’s not installed on your computer and doesn’t require administrator-level access.

Please note: Connecting from desktops to mobile devices requires a TeamViewer subscription and the TeamViewer Mobile Device AddOn.

See subscription plans.

For Mobile Devices: the TeamViewer QuickSupport app for Android and iOS devices

Similarly, the TeamViewer QuickSupport mobile app allows you to quickly receive remote support on your smartphone or tablet. Once you have the QuickSupport mobile app installed, you simply provide your unique ID to your help desk provider. They will then send you a connection request, which you must accept for the support session to begin.

Steps

Download the free TeamViewer QuickSupport app from Google Play or Apple Store
Open the QuickSupport app and locate your ID number
Provide that number to your help desk provider
Your help desk provider will request a remote connection
When you accept the connection, the remote session will begin

Please note: TeamViewer QuickSupport doesnot allow you to make any outgoing connections to remotely access or control someone else’s smartphone, tablet, or computer.

Download for Computers

For Computers: the TeamViewer QuickSupport Application

Steps

Work with your trusted help desk provider to obtain your personal QuickSupport link
On your computer’s desktop, open the QuickSupport app
Your help desk provider will request a remote connection
When you accept the connection, the remote session will begin