This KB outlines the steps required to remote into a Windows RT tablet using the inbuilt remote assistance functionality
4 Steps total
Step 1: Check the Settings First
In this video I show how to set up a remote desktop connection and splashtop on the Microsoft Surface RT to run legacy software and also watch live TV using. Remoting into Azure from a Surface 2 (RT/ARM) There's a full-screen Remote Desktop client in the Windows Store that works nicely, but I like the sense of control I get from the 'MSTSC.exe' desktop client, plus I can resize it a little more. You can run this on a Surface 2/RT with WindowsKey+R, then 'mstsc' and enter.
Assistance recipient steps :
1. Search in Settings for 'remote'. (search in the magnifying glass icon in top right on metro screen);
2. Allow Remote Assistance Invitations to be sent form this Computer';
3. Make sure there is a tick in the box on the 'remote' tab allowing this;
4. Click OK.
Step 2: Sending the Invite:
1. Search in Settings for 'invite'. (search in the magnifying glass icon in top right on metro screen);
2. Select 'Invite someone to connect to your PC and help you, or offer to help someone else';
3. Select 'Invite someone you trust to help you';
4. Select 'Use email to send an invitation';
5. The email client will now open and attach an invitation file. Email it to the person who is going to help.
6. At this point a window will open showing you a 12-digit password. Your helper will need to know this so you can either tell them if you are talking on the phone or copy and paste and send it to them via email;
7. Open your email client to make sure the invite is actually sent!
This is where your assistant takes over the process.
Step 3: Assistance Giver Steps:
Windows Rt Remote Desktop App
1. Open the email
2. Double Click the attachment to open the invitation;
3. Enter the 12 digit password you have been given from the other person.
4. The connection is made! The assistant now clicks 'Request control' at the top left of the window showing the recipients desktop.
Step 4: Now the Dumb Bit......
In Microsoft's 'logic' you can only connect remotely to a machine that is on the same subnet as your machine, which kind of defeats the purpose because if the machine is on the same subnet, then chances are it isn't a remote machine......... Makes it kind of difficult when that tablet is on the other side of the world.
Anyway, Microsoft logic aside, I did find a work around. I just created a simple PPTP VPN on my firewall and setup a support user. The remote tablet connects to the VPN (the connection is pre-setup before it is sent out) and the PC attempting to remotely support also connects. Voila, both devices are on the same subnet and you can remotely support the tablet.
3 Comments
- Sonoraaerostar377 Jun 17, 2014 at 09:25pm
If only there was a way to VNC to an RT
- PoblanoBikerScott Jun 18, 2014 at 12:02am
I have read that you can, however it is not pretty. You need to 'root' the tablet then install a VNC server and manually start it. The problem is that you cannot get that server to start on reboot and all the manual steps must be done each time.
- Pimientoaliasgar_babat_1 Nov 10, 2016 at 10:10am
The above steps are too complicated. Instead, I would recommend use of remote support tools like logmein, R-HUB remote support servers, teamviewer etc. for remotely accessing computers from anywhere anytime.They work well and are easy to use.
Mobile workers are always looking for ways to gain time and increase productivity. Splashtop continues to innovate and lead by optimizing our top performing remote desktop software for the latest hardware platforms, including Surface tablets running Windows RT. Now remote workers can easily access and work within MS Office in addition to large 3-D, design, and video applications from their Surface tablets and all Windows 8 devices. This is a breakthrough that delivers new conveniences and efficiencies to millions of Surface and Win8 users who now have remote access to Windows or Mac applications, games, multimedia content, and all their files without the need to sync files or data.
Remote Desktop With Windows Home
Move Window On Remote Desktop
Splashtop 2 for Windows RT is available now at http://apps.microsoft.com/windows/en-us/app/splashtop-2-remote-desktop-for/3523093b-4869-4076-8c93-c1629c74b861
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